Frequently Asked Questions
What products or services do you provide?
We provide employment, tenant and volunteer screening services to businesses, non-profit organizations,
and landlords of all sizes nationwide. We are capable of providing background checks and drug testing services
in all 50 states. See a map of our current clients here.
Our background check products include: Nationwide criminal histories, credit reports, SSN verifications,
address histories, employment and education verifications, driving records, reference checks, eviction records and more.
We offer DOT and non-DOT drug testing services with a network of over 7800 collection sites nationwide.
How do I order a background check?
Our clients have access to our secure online system where orders can be placed electronically anytime, day or night.
Batch, xml or spreadsheet uploading as well as other ordering options are available.
How do I get the results?
Completed results can be viewed within our secure web portal.
Automatic email notifications and other reporting options are available for your convenience.
How quickly will I get the results?
Most reports are returned instantly, while others may take longer.
The majority of our searches report in less than 48 hours.
What are the capabilities or features of your system?
Too many to list! Our system is secure, intuitive and highly customizable to your needs. Contact us today to schedule a demo.
Can your system integrate into my organization's HR applicant tracking or property management software?
Our online system is ready to connect and integrate seamlessly with many of the more common applicant tracking and property management systems.
Can I customize my own screening package?
Yes! Our a la carte ordering system allows you to customize for any position.
We can also customize packages for a more standardized screening protocol.
Please contact an account manager today to discuss what products may be recommended for the positions you are filling.
How much does a background check cost?
The cost of a background check depends on the products ordered.
Contact us for pricing details - volume discounts are available. Our prices almost always beat the competition!
Are there any minimums, membership fees or commitments?
Depending on your location and reporting needs, a one-time setup fee may apply.
We require no membership fees or minimums. Our clients have the option to cancel at any time without penalty.
We believe that loyalty is earned by providing high quality services at great prices, not by locking clients into a contract.
What is the FCRA?
The FCRA (Fair Credit Reporting Act) is a Federal regulation enacted
to protect the consumer (your applicants) against misuse or incorrect
reporting. We have provided some FCRA links below for help with your
documentation and compliance.
FCRA Frequently Asked Questions
What employers need to know...
What landlords need to know...
Please contact an account manager if you have
further questions. We will be more than happy to assist you.